Contacta Speech Transfer Systems for Clear Communication Through Partitions

2026-02-16

In recent years, the partitions separating employees from customers have gradually disappeared from public spaces. Safety considerations gave way to open, welcoming interiors. This situation changed rapidly as awareness of hygiene and the need to protect health in direct contact environments increased. Today, screens and barriers have returned to banks, public offices, service points, and reception areas - everywhere safety of employees and customers has become a priority.

Communication Through Partitions

Although partitions provide protection, they introduce a significant challenge: they impair clear speech transmission. Muffled voices make a simple conversation uncomfortable for both the staff member and the customer.

That’s why it is essential to ensure proper communication support. The solution lies in Contacta speech transfer systems, which enable smooth, natural conversation through barriers such as glass windows or protective screens.

Contacta systems are based on open duplex technology, meaning they operate in an “always-on” mode - with no buttons, no switching, and no delays. Conversations flow naturally and without interruptions.

Key Benefits of Contacta Systems

clear communication on both sides of the partition
no buttons - the system is active at all times
robust construction and easy cleaning
wide selection of microphones and speakers tailored to the service point
integrated hearing loop included in every kit
optional add-ons: Break Out Box, LED Call Alert, conversation recording output

Full Accessibility and Comfort for Everyone

Every Contacta kit includes a hearing loop, enabling people with hearing aids or compatible devices to receive audio directly into their equipment. This is a crucial element of accessibility and compliance with requirements for supporting customers with hearing impairments.

Configuration Tailored to the Workplace

The choice of a system depends on:

the noise level in the environment,
the type of service point,
the user’s specific needs.

A variety of microphone types are available: surface-mounted, free-standing, BridgeBar models, and flush-mounted units. Speakers can be installed separately or integrated with the microphone.

On the staff side, a microphone is installed according to the layout of the service station. A key component is the hearing loop - mounted under the counter or concealed within an information sign attached to the partition.

At the heart of the system is the STS-A31 digital amplifier, which boosts microphone signals and powers speakers and the hearing loop. Configuration settings can be defined to eliminate the risk of acoustic feedback.